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ABOUT US
AGGREGATES
GALLERY
CONTACT US
ABOUT US
AGGREGATES
GALLERY
CONTACT US
ABOUT US
AGGREGATES
GALLERY
CONTACT US
Customer Survey
Austin Lehr
2026-02-16T07:47:12-06:00
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- Customer Info
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Name
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First
Last
Company
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Project/Job #
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Email
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Kerford Employee email
About Your Business
What best describes your business?
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Concrete / Asphalt
Excavation / Site Work
General Contractor
Landscaping
Manufacturing / Grinding
Municipality
Other:
Other
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How often do you purchase aggregates?
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Weekly
Monthly
A few times per year
Product Quality & Consistency
How satisfied are you with the quality of our materials?
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Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
The material from load to load is consistent.
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Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Have you experienced issues with sizing, cleanliness, or contamination?
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Yes
No
Please describe
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Yard & Pick Up Experience
Did you pick up your materials?
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Yes
No
How satisfied are you with wait times for loading?
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Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
The scale and loading process was efficient.
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Strongly disagree
Disagree
Neutral
Agree
Strongly agree
The yard layout and signage was clear and easy to follow.
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Strongly disagree
Disagree
Neutral
Agree
Strongly agree
How would you rate safety during the pickup process?
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Poor
Fair
Neutral
Good
Excellent
Staff & Communication
How satisfied are you with our scale house and loader operators?
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Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
Are issues or questions handled promptly?
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Yes
Sometimes
No
Availability & Pricing
The materials you need are available when you arrive.
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Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Kerford's pricing is competitive with other suppliers.
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Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Overall, how satisfied are you with the value received relative to the price paid?
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Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
Overall Satisfaction
Overall, how satisfied are you with doing business with us?
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Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
How likely are you to continue purchasing from us?
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Very Unlikely
Unlikely
Neutral
Likely
Very likely
How likely are you to recommend us to another contractor?
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0 (Not likely)
1
2
3
4
5
6
7
8
9
10 (Extremely likely)
Invoicing & Payments
Your invoice was received in a timely manner.
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Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Your invoice was accurate.
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Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Have you had any issues with making payments or checking on your account?
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Yes
Sometimes
No
Other Feedback
What is one thing we could do to improve your experience?
Are there any products or services you wish we offered?
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